<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/"
	>

<channel>
	<title>End-User Epicenter</title>
	<atom:link href="http://knoasoftblog.wordpress.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://knoasoftblog.wordpress.com</link>
	<description>Sponsored by Knoa Software: A Discussion of End-User Experience and Performance Management Solutions</description>
	<lastBuildDate>Thu, 02 Feb 2012 13:50:12 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.com/</generator>
<cloud domain='knoasoftblog.wordpress.com' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' />
<image>
		<url>http://s2.wp.com/i/buttonw-com.png</url>
		<title>End-User Epicenter</title>
		<link>http://knoasoftblog.wordpress.com</link>
	</image>
	<atom:link rel="search" type="application/opensearchdescription+xml" href="http://knoasoftblog.wordpress.com/osd.xml" title="End-User Epicenter" />
	<atom:link rel='hub' href='http://knoasoftblog.wordpress.com/?pushpress=hub'/>
		<item>
		<title>ERP is back in the fold, monitoring those apps should be as well</title>
		<link>http://knoasoftblog.wordpress.com/2011/09/13/erp-is-back-in-the-fold-monitoring-those-apps-should-be-as-well/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/09/13/erp-is-back-in-the-fold-monitoring-those-apps-should-be-as-well/#comments</comments>
		<pubDate>Tue, 13 Sep 2011 20:33:16 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[End-user Support]]></category>
		<category><![CDATA[enterprise]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[ERP Applications]]></category>
		<category><![CDATA[IT Spending]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=215</guid>
		<description><![CDATA[So InformationWeek Analytics says ERP is Cool Again. We never thought it had lost its cachet to begin with. According to the IW Analytics survey of 314 IT personnel, what these business technology leaders want is a little more support from their colleagues and organizations. Now that’s not a lot to ask. It’s not like [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=215&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/09/13/erp-is-back-in-the-fold-monitoring-those-apps-should-be-as-well/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/09/forensic-accounting-training-picture1.jpg?w=99" medium="image">
			<media:title type="html">forensic-accounting-training-picture1</media:title>
		</media:content>
	</item>
		<item>
		<title>A Tale of Two Cities</title>
		<link>http://knoasoftblog.wordpress.com/2011/06/29/a-tale-of-two-cities/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/06/29/a-tale-of-two-cities/#comments</comments>
		<pubDate>Wed, 29 Jun 2011 20:19:03 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Application Performance]]></category>
		<category><![CDATA[End-user Support]]></category>
		<category><![CDATA[end-user performance]]></category>
		<category><![CDATA[EPM technology]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[ROI]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=206</guid>
		<description><![CDATA[I am in Europe for a three-week road trip, visiting with Knoa customers and meeting with potential new customers. These trips can be a bit like one of those “Highlights of Europe” tours – if it’s Tuesday, it must be Paris. This blog post isn’t really a tale of two cities, but it is a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=206&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/06/29/a-tale-of-two-cities/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/06/da1.jpg?w=150" medium="image">
			<media:title type="html">da</media:title>
		</media:content>
	</item>
		<item>
		<title>Want to optimize that CRM system? Monitor the end users.</title>
		<link>http://knoasoftblog.wordpress.com/2011/06/08/want-to-optimize-that-crm-system-monitor-the-end-users/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/06/08/want-to-optimize-that-crm-system-monitor-the-end-users/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 15:41:45 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[End-user Support]]></category>
		<category><![CDATA[EU Experience]]></category>
		<category><![CDATA[EU Performance]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[End-User]]></category>
		<category><![CDATA[End-User Experience]]></category>
		<category><![CDATA[solutions]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=201</guid>
		<description><![CDATA[Knoa doesn’t sell CRM solutions.   But, many of our customers use Knoa’s end-user monitoring solutions to measure the experience their CRM system is delivering to their end-users, and to improve end-user  productivity and performance when using that CRM system.  In the course of working with our customers, we have discovered countless examples where insight into [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=201&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/06/08/want-to-optimize-that-crm-system-monitor-the-end-users/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/06/1.jpg?w=150" medium="image">
			<media:title type="html">1</media:title>
		</media:content>
	</item>
		<item>
		<title>Forrester on ERP: Doing more with less</title>
		<link>http://knoasoftblog.wordpress.com/2011/05/24/forrester-on-erp-doing-more-with-less/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/05/24/forrester-on-erp-doing-more-with-less/#comments</comments>
		<pubDate>Tue, 24 May 2011 20:42:52 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Application Performance]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[applications]]></category>
		<category><![CDATA[EPM technology]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[Forrester]]></category>
		<category><![CDATA[IT]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=185</guid>
		<description><![CDATA[My attention was recently drawn to an article by Chris Kanaracus of IDG News which focused on Forrester’s findings that indicate the economic downturn’s effects are still being felt within IT departments, although not as drastically in 2010 as they were in 2009. As I read the article and report, I got to thinking how [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=185&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/05/24/forrester-on-erp-doing-more-with-less/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/05/screen-with-money-resized.jpg?w=150" medium="image">
			<media:title type="html">screen-with-money-resized</media:title>
		</media:content>
	</item>
		<item>
		<title>What is it with tchotchkes?</title>
		<link>http://knoasoftblog.wordpress.com/2011/05/19/what-is-it-with-tchotchkes/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/05/19/what-is-it-with-tchotchkes/#comments</comments>
		<pubDate>Thu, 19 May 2011 18:03:13 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Application Performance]]></category>
		<category><![CDATA[EU Experience]]></category>
		<category><![CDATA[EU Performance]]></category>
		<category><![CDATA[application support]]></category>
		<category><![CDATA[End-User]]></category>
		<category><![CDATA[message]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[Sapphire NOW]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=166</guid>
		<description><![CDATA[With SAPPHIRE wrapping up yesterday, one observation I take away from this  conference like so many others—is the grown adults collecting a bag full of tchotchkes. Business professionals agreeing to have their badges scanned, a sure guarantee of receiving a barage of emails, all to get a pen, notebook or stress ball with a company&#8217;s [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=166&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/05/19/what-is-it-with-tchotchkes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/05/picture1.jpg?w=150" medium="image">
			<media:title type="html">Picture1</media:title>
		</media:content>
	</item>
		<item>
		<title>A busy first week at SAPPHIRE NOW</title>
		<link>http://knoasoftblog.wordpress.com/2011/05/18/a-busy-first-week-at-sapphire-now/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/05/18/a-busy-first-week-at-sapphire-now/#comments</comments>
		<pubDate>Wed, 18 May 2011 14:39:31 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[EU Experience]]></category>
		<category><![CDATA[EU Performance]]></category>
		<category><![CDATA[End-User Experience]]></category>
		<category><![CDATA[end-user monitoring]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[Sapphire NOW]]></category>
		<category><![CDATA[Sustainability]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=157</guid>
		<description><![CDATA[With SAPPHIRE NOW underway, we can’t reiterate how excited we are to be able to attend SAP’s  U.S. event. On Monday morning, Knoa’s CEO Thad Eidman gave a presentation to a packed-room on “Global End-User Experience: Strategies for Implementations, User Enablement and Engagement, and Sustainability.” Additionally, we hosted a customer roundtable with Kraft Foods. The [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=157&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/05/18/a-busy-first-week-at-sapphire-now/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/05/sapphire-booth-2011.jpg?w=112" medium="image">
			<media:title type="html">Sapphire Booth 2011</media:title>
		</media:content>
	</item>
		<item>
		<title>Getting the most out of your game</title>
		<link>http://knoasoftblog.wordpress.com/2011/05/17/getting-the-most-out-of-your-game/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/05/17/getting-the-most-out-of-your-game/#comments</comments>
		<pubDate>Tue, 17 May 2011 13:52:09 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Application Performance]]></category>
		<category><![CDATA[EU Experience]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[applications]]></category>
		<category><![CDATA[End-User Experience]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[SAP]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=151</guid>
		<description><![CDATA[I was going over last-minute details of our presentations and exhibits for Sapphire on Sunday when I remembered The Players Championship was being contested at TPC Sawgrass in Ponta Vedra Beach, which is just a little over two hours up the road from my hotel in Orlando. I turned on the television in my room [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=151&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/05/17/getting-the-most-out-of-your-game/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/05/0be567bcedac40f7a609aa4ab5536871-49db1a23049c49f1a8de5a64a0d24f91-1_t615.jpg?w=107" medium="image">
			<media:title type="html">0be567bcedac40f7a609aa4ab5536871-49db1a23049c49f1a8de5a64a0d24f91-1_t615</media:title>
		</media:content>
	</item>
		<item>
		<title>Come see why we’re excited for Sapphire</title>
		<link>http://knoasoftblog.wordpress.com/2011/05/12/come-see-why-we%e2%80%99re-excited-for-sapphire/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/05/12/come-see-why-we%e2%80%99re-excited-for-sapphire/#comments</comments>
		<pubDate>Thu, 12 May 2011 09:30:48 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[End-user Support]]></category>
		<category><![CDATA[EU Experience]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[CEO]]></category>
		<category><![CDATA[End-User]]></category>
		<category><![CDATA[End-User Experience]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[Sapphire NOW]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=125</guid>
		<description><![CDATA[Sapphire NOW is just around the corner and we’ve got our location all staked out and our booth ready to unpack, so we can take full advantage of presenting our newest offerings. This year Knoa will be located at booth No. 2523 inside the Orange County Convention Center in Orlando, with a display that will [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=125&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/05/12/come-see-why-we%e2%80%99re-excited-for-sapphire/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/05/sap_sapphire_now_20111.jpg?w=150" medium="image">
			<media:title type="html">SAP_SAPPHIRE_NOW_2011</media:title>
		</media:content>
	</item>
		<item>
		<title>Looking for the quick key to sustainable ROI? It&#8217;s the end-user</title>
		<link>http://knoasoftblog.wordpress.com/2011/05/11/looking-for-the-quick-key-to-sustainable-roi-its-the-end-user/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/05/11/looking-for-the-quick-key-to-sustainable-roi-its-the-end-user/#comments</comments>
		<pubDate>Wed, 11 May 2011 19:07:50 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Application Performance]]></category>
		<category><![CDATA[EU Experience]]></category>
		<category><![CDATA[EU Performance]]></category>
		<category><![CDATA[applications]]></category>
		<category><![CDATA[Compliance]]></category>
		<category><![CDATA[End-User]]></category>
		<category><![CDATA[end-user performance]]></category>
		<category><![CDATA[SAP]]></category>

		<guid isPermaLink="false">http://enduserepicenter.com/?p=121</guid>
		<description><![CDATA[Here is something that I see all too often, it&#8217;s 12 months after the ‘go-live’ of your new SAP business system and the decision to invest was based upon a sound business case. The management team expected to cut costs, bring innovative products and services to the market faster, improve compliance with regulations and optimize [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=121&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/05/11/looking-for-the-quick-key-to-sustainable-roi-its-the-end-user/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/05/roi.jpg?w=120" medium="image">
			<media:title type="html">ROI</media:title>
		</media:content>
	</item>
		<item>
		<title>You Can Observe a Lot by Watching</title>
		<link>http://knoasoftblog.wordpress.com/2011/03/31/you-can-observe-a-lot-by-watching/</link>
		<comments>http://knoasoftblog.wordpress.com/2011/03/31/you-can-observe-a-lot-by-watching/#comments</comments>
		<pubDate>Thu, 31 Mar 2011 19:09:49 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Application Performance]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[baseball]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[EVP]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[IT industry]]></category>
		<category><![CDATA[opening day]]></category>

		<guid isPermaLink="false">http://knoasoftblog.wordpress.com/?p=50</guid>
		<description><![CDATA[Opening day of the Major League Baseball season always conjures up the memory of a little girl listening – on a transistor radio &#8212; to Nellie King and Bob Prince broadcast the play-by-play of the Pittsburgh Pirates season. I was a little too young to have been cognizant of the 1960’s World Series win, but [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=knoasoftblog.wordpress.com&#038;blog=20357717&#038;post=50&#038;subd=knoasoftblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://knoasoftblog.wordpress.com/2011/03/31/you-can-observe-a-lot-by-watching/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/9d509c537d405ae2feab2bba1b3eb5f4?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">knoasoftblog</media:title>
		</media:content>

		<media:content url="http://knoasoftblog.files.wordpress.com/2011/04/ber0-011a.gif?w=150" medium="image">
			<media:title type="html">ber0-011a</media:title>
		</media:content>
	</item>
	</channel>
</rss>
